Responsible Gaming at lvvip — Play Smart, Stay in Control

Age Restriction Policy — 18+ Only

Protecting minors from the potential harms of gambling is one of lvvip's most fundamental obligations. We take multiple steps to prevent underage access, including mandatory date-of-birth entry during sign-up, identity document verification before any withdrawal is processed, and automated risk flags that trigger additional checks when account behaviour is inconsistent with an adult profile.

If you are a parent or guardian and you suspect that a minor in your household has been accessing online gambling services, we urge you to contact our support team immediately at [email protected]. We will investigate the matter promptly and take all necessary action to close the account and prevent further access. We also strongly recommend using parental control software on shared devices to restrict access to gambling websites for young people.

Self-Exclusion Programme

Self-exclusion is a formal agreement between you and lvvip that prevents you from accessing your account and gambling on the platform for a defined period. It is designed for players who feel that their gambling has reached a point where a firm, enforced break is necessary for their wellbeing. There is absolutely no stigma attached to using this programme — it is one of the most responsible decisions a player can make.

Once a self-exclusion request is submitted and confirmed, lvvip will close your account within 24 hours, suspend all marketing communications to you, and flag your details so that any re-registration attempts during the exclusion period are identified and refused. Any remaining account balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) after the standard identity verification process.

Self-exclusion periods available at lvvip are: 6 months, 1 year, 2 years, 5 years, or permanent. At the end of a time-limited exclusion period, your account will not be automatically reactivated — you must contact support directly to request reinstatement, which includes a cooling-off period and a wellbeing check.

How to Self-Exclude — Step by Step

1. 1

   Log in to Your Account

   Access your lvvip account using your registered username and password. If you are unable to log in, contact support directly and they will process the request on your behalf without requiring login access.

2. 2

   Navigate to Responsible Gaming Settings

   Go to your Account Settings and select the "Responsible Gaming" tab. You will find the self-exclusion option listed alongside other player safety tools.

3. 3

   Select Your Exclusion Period

   Choose the length of time you wish to be excluded — 6 months, 1 year, 2 years, 5 years, or permanently. Take your time with this decision; a longer period provides a more robust safety net.

4. 4

   Confirm Your Request

   Submit the request and confirm your identity. You will receive an email confirmation once your account has been suspended. The process is completed within 24 hours of your confirmed request.

5. 5

   Receive Support Information

   Along with your confirmation, lvvip will send you contact details for external support organisations that can provide additional help if you feel you need it during your exclusion period.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop an unhealthy relationship with gambling do not initially identify it as a problem — they may rationalise their behaviour, underestimate the money they are spending, or believe they are simply going through a temporary bad run of luck. Awareness is the first step toward taking back control.

The following signs may indicate that gambling is beginning to cause harm. If several of these apply to you — or to someone you know — it may be time to use one of lvvip's player safety tools or to seek external support.

• Chasing losses: Continuing to gamble in order to recover money already lost, even when this leads to further losses.
• Gambling with money needed for essentials: Using funds set aside for rent, food, utilities, bKash transfers to family, or other necessary expenses to place bets.
• Increasing bet sizes over time: Feeling the need to wager progressively larger amounts to maintain the same level of excitement or satisfaction.
• Difficulty stopping: Finding it hard to walk away from a game or betting session even when you intended to stop, or after setting a personal time or spending limit.
• Lying about gambling activity: Concealing the amount of time or money spent on gambling from family members, friends, or colleagues.
• Borrowing money to gamble: Taking loans, using credit, or asking others for money in order to continue gambling.
• Neglecting responsibilities: Missing work, study, religious obligations, or family commitments because of time spent gambling.
• Gambling to escape stress or anxiety: Using gambling as a way to cope with problems, loneliness, boredom, or emotional distress rather than as a form of entertainment.

Self-Assessment

If you are unsure whether your gambling habits are within a healthy range, working through a brief self-assessment can provide useful clarity. Consider each of the following questions honestly — they are for your own benefit and no one at lvvip will see your personal responses.

If you answered "yes" to three or more of the questions above, we strongly encourage you to use one of the player safety tools described in Section 2, or to contact our support team to discuss your options. There is no obligation and no judgment — reaching out is the most important step.

Safer Gambling Tips

For the majority of players, gambling is a legitimate and enjoyable leisure activity — similar to watching a BPL cricket match, going to the cinema, or dining out. The following practical guidelines help ensure it stays that way. Keeping these principles in mind makes it far easier to enjoy gambling without it causing harm to your finances, relationships, or wellbeing.

• Set a budget before you start. Decide in advance exactly how much you are comfortable spending in a session — treat it as the cost of entertainment, not as an investment. Set a deposit limit in your lvvip account to enforce this budget automatically.
• Never gamble with money you cannot afford to lose. Only use discretionary income — money left over after all bills, household needs, and savings commitments have been met. Never use funds from bKash accounts earmarked for rent, utilities, or family support.
• Accept losses as part of the game. All casino games and sports bets carry a mathematical house edge or variance. Losses are a normal outcome. Never attempt to chase a loss by increasing your bets or depositing additional funds in frustration.
• Balance gambling with other activities. Gambling should be one of several leisure activities in your life, not the primary one. Make time for family, community, sport, and other interests that bring enjoyment independent of gambling outcomes.
• Take regular breaks during sessions. Use the reality check feature to prompt yourself to pause every hour. Stand up, have a drink of water, and genuinely assess whether you want to continue — don't just click through the reminder automatically.
• Never gamble when under emotional stress. Decisions made when you are upset, anxious, grieving, or intoxicated are rarely your best ones. If you have had a difficult day, step away from the platform and return when you are in a calmer, clearer state of mind.
• Keep gambling time-limited. Decide before each session how long you will play and stick to it. Use the session time limit tool in your account to enforce this automatically so willpower alone does not have to carry all the weight.
• Be honest with people you trust. Keeping gambling a secret from your family or partner is often an early sign that something is wrong. Open conversations about gambling habits with trusted people help keep behaviour accountable and transparent.

Our Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox at lvvip — it is a genuine, ongoing commitment that shapes how we build our platform, train our staff, and communicate with our players. We believe that a trustworthy gambling brand earns its reputation not just through the quality of its games or the speed of its payouts, but through the care and transparency it shows toward the people who choose to play on it.

We continuously review and improve our responsible gaming tools based on player feedback, industry best practices, and developments in gambling harm research. Our internal team monitors for signs of at-risk behaviour across the platform and proactively reaches out to players who may benefit from additional support — even before they ask for it.

lvvip is committed to ensuring that every player in Bangladesh who chooses our platform can do so with confidence — knowing that we will always put their long-term wellbeing ahead of short-term revenue. We ask all of our players to play responsibly, to use the tools we provide, and to reach out whenever they need help.